SHIPPING POLICY

A LEGAL DISCLAIMER

At EssenChae Beauty our goal is to provide you with an efficient shipping experience. Orders are typically processed within 1-2 business days, and any orders placed on weekends or holidays will be processed the next business day. You will receive an order confirmation email once your order has been placed, followed by a shipping confirmation email with tracking information once your order has been shipped.

SHIPPING POLICY - THE BASICS

For our international customers, we offer shipping to select countries, which can be found on our website. International shipping rates vary based on the destination country and the weight of the order, with costs calculated at checkout. Delivery times for international orders can range from 7-21 business days. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the status of your shipment. You can also check the status of your order by logging into your account on our website. If you encounter any issues with delivery, such as a lost or damaged package, please contact our customer service team at support@essenchaebeauty.com within 7 days of the estimated delivery date, providing your order number and relevant details. We will work with you to resolve the issue.

INCLUDED IN THE SHIPPING POLICY

Please ensure that your shipping address is correct at the time of purchase, as we are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, contact us immediately. If your order contains multiple items, they may be shipped separately, and you will receive tracking information for each shipment.

We are dedicated to providing you with exceptional service and timely delivery of your beauty products. If you have any questions or need further assistance, please contact our customer service team at support@essenchaebeauty.com.